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FAQ

Got questions?

Discover everything you need to know about Bento Life in our FAQ section. From placing orders to managing subscriptions, explore detailed answers to ensure a seamless and delightful culinary experience with us. Your satisfaction is our priority, and we're here to address all your inquiries.

  • Can I customize my Bento Box based on dietary preferences?
    Absolutely! We offer customization options to accommodate various dietary needs. Choose from our diverse menu and tailor your Bento Box to fit your preferences.
  • How do I place an order for Bento Boxes?
    Ordering is easy! Simply browse our menus by clicking it directly from the Home page or in our Subscription page, select your desired Bento Box, and follow the straightforward checkout process on our website.
  • How do I manage my subscription, including pausing or canceling?
    Log in to your account on our website, where you can easily manage your subscription settings. Adjust delivery frequencies, pause, or cancel at your convenience.
  • Are nutritional details and allergen information provided for each dish?
    Yes, we prioritize transparency. Nutritional information and allergen details for each Bento Box are available on our website, helping you make informed and mindful choices.
  • What is the subscription model, and how does it work?
    Our subscription model ensures a hassle-free experience. Sign up for a weekly or monthly plan, and your favorite Bento Boxes will be delivered right to your doorstep, saving you time and effort.
  • How can I get in touch with customer support?
    You can reach our customer support team via email at support@Bento.com or through our contact form on the website. We aim to respond within 2-6 hours during our operating hours.
  • Are there customer support hours?
    Our customer support is available from 10am-10pm. While we strive to assist you promptly, please allow for potential delays during peak times or holidays.
  • What is the best way to provide feedback?
    We appreciate your feedback! You can share your thoughts and suggestions through our website's feedback form or by reaching out to us via email. Your input helps us enhance your Bento Life experience.
  • How can I cancel my subscription?
    To cancel your subscription, log in to your account, go to the "Subscription" section, and follow the prompts for cancellation. *Please note that cancellations should be made before the next billing cycle.
  • What happens if I receive a damaged item?
    Quality control is of utmost importance for us. If your Bento Box arrives damaged, please take clear photos of the packaging and contents and email them to Support@Bento.com. We'll promptly assist you in resolving the issue.
  • What is the return policy?
    We strive to provide quality Bento Boxes. In the rare event of receiving a damaged item, please contact our customer support within 24 hours for assistance. Refunds or replacements will be issued as appropriate.
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